Test Information:
Total Questions: 40
Test Number: M8010-663
Vendor Name: IBM
Cert Name: IBM Mastery
Test Name: IBM Digital Marketing Optimization Sales Mastery v1
Official Site: http://www.certsgrade.com
For
More Details: http://www.certsgrade.com/pdf/M8010-663/
Question: 1
Name
three benefits of the CSO Suite:
A.
Market positioning: reduction in Average Handle Timer dispute resolution
B.
Customer conversion, reduction in Average Handle Time, customer training
C.
Cross-sell / up-sell, call avoidance, reduction in Average Handle Time
D.
Improve site content, call avoidance, fraud forensics
Answer: B
Explanation:
Reference:
Question: 2
Of
the four brands that compose IBM Enterprise Marketing Management (EMM), which
two make up the bulk of EMM's DMO capabilities?
A.
Unica and Coremetrics
B.
Unica and Tealeaf
C.
Coremetrics and DemandTec
D.
Coremetrics and Tealeaf
Answer: D
Question: 3
What
is the product family that enables you to seamlessly integrate online customer
experience data with other business application?
A.
CSO Suite
B.
CBA Suite
C.
CX Mobile
D.
cxConnect
Answer: D
Explanation:
Reference:
http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS213-096&appname=USN
(see cxconnect integration solutions)
Question: 4
Which
applications do the CX Mobile support?
A.
Native Apps and Mobile Site
B.
HTML5, Hybrid Apps, and Native Apps
C.
HTML5, Hybrid Apps, Native Apps, Mobile Site
D.
HTML Native Apps, and Hybrid Apps
Answer: C
Explanation:
Reference:
http://public.dhe.ibm.com/common/ssi/ecm/en/zzd03162usen/ZZD03162USEN.PDF
(page 1, see feature highlights)
Test Information:
Total Questions: 40
Test Number: M8010-663
Vendor Name: IBM
Cert Name: IBM Mastery
Test Name: IBM Digital Marketing Optimization Sales Mastery v1
Official Site: http://www.certsgrade.com
For
More Details: http://www.certsgrade.com/pdf/M8010-663/
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